Self employed stresses about the Singularity

I have been trying to write this blog for 3 weeks, ever since I started to get to grips with how  “intelligent search box” (Google’s biggest change to search in 25 years) is going to impact my clients… As a vehement AI resister, my inability to write this blog did not come from cognitive decline I am pleased to say. My very human response of frequently bursting into tears as my musings are interrupted by ever more insane AI related news is surely understandable. I was still reeling from from the current UK Prime Minister Kier Starmer’s AI Opportunities Action Plan in January when I read his remarks from June’s London Tech Week. Fellow attendee and Multiverse founder Euan Blair (yes, son of the war criminal and former PM Tony Blair) probably feels differently than I do. It’s a great time to be an AI devotee and not a great time to be an ethical marketing consultant.

Nevertheless, she persisted.

If you are familiar with Dead Internet Theory, you will be aware that 50% of the content we read online now is AI generated. If you are not familiar with the idea that the internet died back in 2016, I should perhaps warn you that it is only getting deader because this number is predicted to escalate to 90% in less than 3 years. Let that sink in, in less than 3 years, 90% of of the content of the internet will be AI generated – not the result of human creation.

This means that the information we already read and videos we watch on website and social media platforms and the engagement with those pages, videos and posts (likes, follows, comments) is synthetic or fake.
Social engineers and political think tanks have used propaganda bolstered by bots to shape public opinion and control narratives to manufacture hatred and division since the early 2010s.
Content prioritisation in our feeds has been heavily weighed towards advertorial content since a decade before that, so culturally we should have been primed for scepticism about what we watch and read. The internet is now a place filled with clickbait and AI slop where we cannot trust the veracity of the content. But unlike 25 years ago, we can no longer opt out of using it. Our society has been moulded into a digital control grid.

Take data centres for example. They are part of a system which has been moving people away from physical possessions and assets and replacing them with access to virtual or digital ones. I say access to, not owning, because the current system is built on subscribing or renting or streaming content which the people who pay for it do not own or control it. The digital product can be withdrawn at any point or changed in any way by the host without our consent or even our knowledge. Without ownership, you are entirely dependent, enslaved if you will, by the people who control the things you want access to.

We quickly moved away from owning software to licensing it from tech providers – it was sold as convenience but this message is part of training you to accept a world where you don’t truly own anything and which isolates you from real world shared experiences.

A book or a film or a piece of music used to be a fixed, permanent version of something – a historical record. The digital equivalents can be easily altered or “customised”. What AI especially brings into the mix here is providing you with what it has learned (from access to your data) that you want to see, read, hear and therefore create an entirely different version for you than another person may see. There is no longer a collective truth under these conditions. Have you ever used a friend’s phone to look up some search results and compared them to your own? Or scrolled their social feeds? I encourage you to do so. If you had any question over why the world has become so polarised and divided by a tool which claimed to connect us more effectively than any other tool ever has, this one activity will demonstrate how.

It is clear that we, as humans, cannot trust any video that we see to be an accurate record of an event. I’m not sure whether it’s worse that the majority of content on the internet is either AI generated or has been manipulated using AI in order to in turn manipulate us into buying products or manipulate us into supporting oligarchs. The roll-out of customised AI adverts which are generated to target and manipulate peoples pain points are a dystopian nightmare. Talk about AI psychosis from chatbots, what about the people who cannot opt out of the deluge of advertisements tailored to manipulate their worst fears, insecurities, their biggest anxieties and deepest shame or anger.

Moving back to digitalisation and how it can be weaponised against consumers and is especially vulnerable to AI.

Everything from cars and appliances are now sold with features that users must subscribe to in order to unlock access to them. Access which can be revoked at a subscription level, but that’s not all. Have you heard of Planned Obsolescence? Products are now designed to expire, forcing you to pay to replace them. We no longer have a culture of maintaining and repairing our posessions, things are purposely designed to be disposable and regularly replaced.

Accepting planned obsolescence of products as part of modern culture is to me as inexplicable as our submission to AI is. Research has showed time and time again that using AI to perform tasks causes cognitive offloading or atrophy. Just 10-15 minutes of AI interaction dulls memory retention, persistence capability, erodes our critical thinking and independent reasoning skills. Habitual use has a devastating impact on our ability to problem solve. People are willingly outsourcing their precious ability to be independent thinkers and functional humans – making us reliant on a system which seeks to profit from us.

If you have ever read Farenheit 451, you will recall that the abolition of reading ensured that people forgot how to think. Digital technology such as generative AI is now designed to breed illiteracy and incompetence.

A small number of the largest corporations on earth already have control of the infrastructure of which we access information. That’s our operating systems, app distribution, search engines, advertising networks. Their algorithm systems determine what we see, and what we don’t see. It’s structured monopoly and the duty of these companies is to their shareholders, not public health. It’s profit and power over people.
They created an information ecosystem which is optimised for engagement and revenue, not accuracy or care.

This extends to digital currencies. Central Bank Digital Currencies have mostly replaced physical cash and CBDCs are permissive and under AI control. We have been “modernised” and “civilised” into a culture where a small percentage of powerful people have enabled machines to hold control of our homes, transport, money, data, ability to communicate, learn, work and participate. Access can be granted to those only who comply and all transactions are monitored, tracked, logged. Not to make us safer, to enslave us.

AI systems can track our locations, spending, facial and biological identities and our communications online through our phones and other devices. Beyond our phone cameras, which are always recording, they also have access to security cameras (whether Flock, Ring or Nest) which can scan faces, clothing, gender presentation, behaviour, vehicle registration numbers and are location sensitive.

3 years ago, AI company leaders made a statement of AI risk called the loss of control risk. Despite this, they didn’t back off from introducing AI without users consent – they escalated its introduction because they are all in competition for monopoly. Move fast and break things. This month the four most powerful AI companies (OpenAI, Anthropic, Google Deepmind and Microsoft AI) went to Congress to warn them that AI technology has become so powerful that the knowledge border between human scientists and biological weapons no longer exists. AI can use mail order synthetic DNA to re-build exinct viruses and weaponise them at will.

Palantir, The same US military company which provided Trump’s government with detailed profiles of people to enable ICE raids was given access to infiltrate NHS England, Home Office and Metropolitan Police Systems and use our data for a Federated Data Platform. Palantir’s Project Nectar allows them to source information from multiple sources rather than trawling individual systems. We have effectively given them the ability to use not just patients’ healthcare data but all of our data to unleash unprecedented mass surveillance – a system called Person Ontology. Palantir software’s largest partner is Amazon Web Services which controls 1/3 of all internet sites and applications. Palantir software is used by all the major financial and insurance services, utilities companies, retail companies, telecomms companies… the breadth of data they and their AI systems have access to is staggering.

“The party told you to reject the evidence of your own eyes and ears. It was their final, most essential command” ~ George Orwell 1984

For facts sake

Have you considered using AI to help with something that you’re not experienced at, confident doing yourself, or don’t have the time to do?

Perhaps pitch writing, a press release, a communications plan or marketing strategy, an annual report or some analysis or research.

I can understand why people are tempted to outsource a job that would ordinarily take them a lot of time and effort and require experience or expertise that they don’t have. After all, that’s part of the service I offer! You get to benefit from my 24 years of experience in this job… but you need to pay me for my time… and using AI is free. So why not use it?

I call bullshit

Because you need to be able to trust the output and AI lies and it hallucinates! After asking for research or information on any topic, if you follow that up with a simple “is this true” – it’s almost always not.

AI models misinterpret context, they rely on biased or insufficient training data and they make incorrect or illogical assumptions. But it’s not always a mistake – research into alignment faking in large language models has shown that AI also strategically lies to us. Whether it’s intentional or accidental – the trouble is that the LLM delivers the information confidently and competently so the average person trusts it.

Enshittification

Another trouble with AI is… the output isn’t skilled or creative – it’s slush. It’s a copy of a copy of a copy and it is leading to the enshittification of everything we consume.

It’s frustrating that years of guiding my clients through the curation and creation of content, time and money invested in SEO strategies or communications that successfully convert to call to actions and now… we’re in the age of enshittification. All of the social media platforms are saturated with AI content. Pinterest is currently unusable and it used to be the third largest search engine after google and YouTube. When the user experience is bad, you lose your customers.

Considered outsourcing your customer service to a chatbot? I can promise you will regret doing this. Your connection to your customers and their ability to build trust with your business and your brand is priceless.

Websites, emails, social media captions, adverts, articles – I can spot the uncanny valley caused by a lack of human touch a mile away and I am so frustrated about the collective lowering of standards and the normalisation of AI output.

Shit On A Stick

Got an idea for a new business? Need someone to talk to about it or how to go about it? Who do you turn to?
Here’s a little case study for those of you who have thought about using AI rather than booking a consultation with someone like me…

6 months ago, on the ChatGPT Reddit thread, one user shared the results of asking the large language model for the viability of starting a business to sell… no I’m not kidding here… shit on a stick.

Now to you and me, that’s probably a hilarious anecdote. Who would fall for it?

But I can’t help but think of the many people going to AI services like ChatGPT for free business advice, marketing advice, pr advice and blindly trusting it.

Shit for brains

The widespread and enforced adoption of AI is a huge problem for our society on many levels, but one of the most worrying is that whilst it might start with casual daily use, when you regularly outsource your thinking functions, it leads to cognitive decline. So we as people get dumber and more reliant on using it.

Neuroplasticity is the brain’s ability to change through learning and practice (which strengthen neural connections over time). The more a human practices doing something, the stronger these brain connections become. Currently people are using AI tools to aid them as they study and teachers are using AI to develop curriculums which means people are currently not learning from qualified people in an effective way. Think of highly skilled and essential jobs like nursing or engineering. We need the people doing these jobs now and in the future to have had the opportunity to make mistakes, learn from them and to truly absorb everything they will need to do their job. it’s bad enough that we google our symptoms, we don’t want our doctors googling our symptoms too!

In summation

When something is free, please consider what the cost of it really is.

Technology is never introduced to make life easier for everyday people so they get to do less work. It’s introduced to replace having to pay skilled people so that companies can profit.

AI isn’t being introduced into a benevolent society – it’s an increasingly fascist, capitalist society which benefits from making its citizens helpless and uneducated.

Curriculum control, historical revisionism and censorship – all things which are happening through the enforced introduction of having to source information from AI instead of a trustworthy option. All part of the fascism handbook.

It’s probably a stretch to suggest that hiring me to write your press releases or website copy is fighting fascism, but i’m not not saying that…

What are the benefits and risks of adopting AI for your business?

Artificial Intelligence, or AI is a fascinating and powerful tool. There are virtually endless applications – chatbots, automated emails, and scheduling tools have revolutionised the small businesses that utilise them for marketing and the demand for this technology has created businesses that further innovate. Giant nerdsquee for AI.

Many things about AI, however, concern me (and they did even before I read Click Here to Kill Everybody by Bruce Schneier 5 years ago) so when I have conversations with clients about how AI could help them – it becomes clear that the risks of individual and collective adoption of these technologies are not widely known. So buckle in.

Throughout human history, we have continued to perpetuate a cycle of innovation leading to irreversible impacts on society. The earliest example of this was only a few hundred years ago and we have continued to make life more complicated and dangerous ever since.

The industrial revolution was supposed to reduce human labour, replacing it with machine labour. (Not for the benefit of the labourers who might then be able to live a life of leisure and peace, to allow their bosses to circumvent fair labour laws and continue to profit) The Luddites who opposed the introduction of technology in the textile industry for example feared that skilled craftspeople would be made redundant and understandably revolted. Because unfortunately, people who profit from technology don’t like to listen to scientists and philosophers. Or historians… they’re such party poopers.

Fast forward 212 years from the industrial revolution and we now have AI software scraping the internet or other data banks to generate images and text. AI has been used to write and illustrate books, compose music, produce poems, research, reports, articles, speeches, legislation…

There is no Global AI Governance to prevent or regulate this technology. There isn’t a machine we can smash (we’re not even allowed to peacefully protest any more!) and Pandora’s box has definitely already been opened.

Artists were not invited to consent for their work to be used or reproduced when art is synthesised by AI. The copy generated by tools like Chat GPT, Google Bard etc is derivative and filled with misinformation and bias. Given that humans seemingly cannot determine the difference between journalism and propaganda, evidence from deepfakes – you must concede that without regulation, AI is as dangerous as the internet is. The internet began in 1991 and we still haven’t created an adequate system to ensure the safety of its users. Whilst the various governing bodies around the world are theorising how governance could be approached, AI is becoming more widely adopted than people are aware of and is already having a negative impact.

The AI algorithms of social media that were created to help humans connect more led to global polarisation and extremism within about 5 years of being widely adopted. We still haven’t cracked online safety for social media or advertising. Our data is being mined by them all. We are the product, not the consumers.

Bias is a major issue when it comes to AI algorithms. AI is not neutral – it was created and coded and debugged by humans and humans have biases. Therefore AI learns the same classism, racism, ageism, sexism, ableism and other biases that humans do… and perpetuates them.

AI is used by education, healthcare, financial and government institutions to create models and automate processes. It creates inequality because it mirrors and exacerbates existing issues such as the gender pay gap or property redlining. Because these systems exist, AI upholds them. In the USA, AI already has the power to deny you a medical prodedure, insurance coverage, benefits, a mortgage, a university place, employment and even impacts the legal appeals process.

But wait, you were just thinking about using AI for your small business.

So yes, AI can create you a powerful logo. But it doesn’t know that you don’t want your logo to look like a swastika. Yes, AI can create artwork for your business. But it doesn’t care about intellectual property, leaving you vulnerable to legal issues. Yes, AI can write marketing copy for you. But it doesn’t have the 27 years of human expertise in doing so that I do in making that copy effective, accessible and relevant to your audience.

No matter how sophisticated a process you create, you cannot synthesise human artistry and expertise. For art to exist, a human has translated something they felt internally into something that exists externally – a song, a sculpture, a painting, a poem, a photograph… It will never truly pass the Turing test. Nor should it.

Being Butterflumped

Earlier in the year I was honoured to be invited onto the Working Hours Podcast in Leeds with the LOVELY and very talented Simon Treen of Western Studios.

It’s incredibly rare that I talk about myself and what I do, I spend most of my waking hours elevating good people like you that are doing such wonderful things.

But if you’d like a behind-the-scenes look at why I do what I do and what it means to me, check it out:

Butterflumped
Lianne Marie Mease, aka Butterflump is an ethical marketing consultant. This means she only works with people and companies that are genuinely doing some good in the world. Her clients are soul-led businesses that care about their impact on the environment and their impact on our society. She has 23 years of experience in her field and began working in digital marketing when email marketing was just coming into its power, way before social media marketing was even a thing! To find out more go to butterflump.com

Simon is always looking for new guests, so those of you in Leeds please contact him if you would like to offer up your voice.

Responding with empathy online

I have recently been working on a project to help program a chat-bot’s auto-responses. A common concern about using artificial intelligence is whether their responses lack empathy in comparison to human responses and whether this will impact customer service. (I should say at this juncture that the sophistication and nuance of conversation that some chat bots have is truly excellent)

This project made me reflect on whether as humans we put enough thought into responding with empathy when we interact online. It’s so easy to forget the people behind the screens or be distracted by our own feelings or agendas. It can also be hard to respond appropriately when we feel awkward or ill-equipped to do so. I hope this guide will help you if you have ever felt this way.

Continue reading “Responding with empathy online”